Why did you create Quick Assist?
Because everyone’s time is valuable and getting expert advice for solving critical business issues is time consuming, costly, and contractually cumbersome — for both clients and consultants. According to industry experts, 25% to 35% of consultants’ time is often not billable — even in the Big 4. QA helps make that time worth something. And oftentimes, clients just need a few minutes of support, not a full day or more. QA provides an avenue to get the necessary help. So both sides of the engagement win!
What types of issues are best for QA?
Quick Assist is great for those involved in executive coaching, organizational transformation, business optimization, and process improvement/lean. Any business issue involving strategy, planning, concept review, project management, or measurement is perfect for engaging a QA Expert.
How long is the typical Quick Assist engagement?
We designed Quick Assist to provide clients with a way to get a few minutes of support, realizing there will be exceptions.
How can I help build the Quick Assist network?
You can tell your colleagues — clients and consultants — about it! Send them this link: www.quickassistnow.com
, or invite them via your system.
How does Quick Assist maintain quality control of the consulting network?
Every consultant in Quick Assist has come via a professional reference. Each element of every consultant’s profile is reviewed to make sure the info is appropriate. Once an engagement finished, the client and consultant provide feedback on their experiences. If either party fails to maintain a sufficient rating, they may be removed from the network. So, across the board, the network is highly collaborative, self-sustaining, and very professional!
Can I use Quick Assist if I'm outside the U.S.?
Of course! You can use it anywhere you can access a browser. The beauty of QA is that it can truly connect people with the toughest questions to experts, regardless of location.
How do I request assistance from the Quick Assist Team?
Just email the Quick Assist Team at firstname.lastname@example.org
. The link to the Support Team is also in each email you receive from us and on the footer of each page of the application. So, there are plenty of ways to stay in touch!
What if I forget my password?
Just go to I forgot my password
and you can easily reset it.
What is an "engagement"?
An engagement occurs when a client requests consulting and advisory services and a consultant provides those services.
How does the engagement process work?
A standard Quick Assist engagement has the following steps.
- A client performs a search in regard to a particular issue.
- The client gets a list of consultants that match the search criteria.
- The client selects a consultant that best fits their needs and a "request" is sent to the consultant.
- The consultant agrees to support the request (if the consultant declines, there is no engagement, and the client selects another consultant).
- The client and consultant agree to meet via an appropriate media.
- The client and consultant meet.
- At the end of the meeting, the client and consultant agree on the time that elapsed during the engagement (Total Engagement Time)
- The consultant enters the time (Total Engagement Time) in the QA application.
- The client is charged and the consultant is paid via QA.
Why are ratings important?
The 5-star rating method is how we maintain the quality of the QA network. Both consultants and clients are rated by each other.
What are badges and why are they important?
Badges are awarded to users for certain activities and accomplishments. They are an indication to others of how active one is in the QA network.
Is Quick Assist secure?
Yes...very. It is SSL encrypted and hosted in a HIPAA/ISO/FedRAMP/FISMA compliant data center.